Frequently Asked Questions
Everything you need to know about our handcrafted ceramics, shipping, returns, and ordering.
Do you ship outside the United States?
No. DECO VANTAS ships strictly within the United States (all 50 states, Washington D.C., and APO/FPO addresses). We do not ship internationally.
How much does shipping cost?
100% Free Standard Shipping ($0.00) on every order, with no minimum purchase requirement and zero hidden handling fees.
How long will it take to receive my ceramic order?
Orders are processed and inspected within 1–3 business days. Transit time via USPS, UPS, or FedEx is typically 3–7 business days. Total expected delivery is 4–10 business days from purchase.
How are fragile ceramic vessels packaged?
We use heavy-duty multi-layer bubble wrap, tailored void-fill foam cushioning, and double-walled, crush-resistant corrugated cartons to ensure each vessel arrives in flawless condition.
What if my ceramic piece arrives damaged?
In the rare event of transit damage, simply email photos of the damaged item and packaging to info@decovantas.com within 7 days of delivery. We will immediately dispatch a free replacement or issue a 100% full refund.
What is your return policy?
We offer a hassle-free 30-day return policy with $0.00 restocking fees. We provide a prepaid return shipping label so you can return items at zero cost.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed with 256-bit SSL encryption.
Where is DECO VANTAS located?
Our studio and distribution hub are located at 10 Seminole Dr Unit 15, Shelbyville, KY 40065, United States.
Still have a question?
Our support team is available Monday through Friday, 9am to 5pm EST.
Contact Support